Privacy policy

Privacy Policy

Last updated: February 18, 2026

The Simple Summary
At CANHAUS, we value your privacy as much as we value great beer.

  • Purpose: We collect your information to process orders, verify your age, and deliver your beer.

  • Age Verification: We use OneID® to ensure you are 18+. We do not see your banking or ID login details.

  • Delivery: We share your address and contact info with our delivery partner so they can get your order to you.

  • Advertising & Data: We use Meta (Facebook/Instagram) tools to measure if our ads are working and to show CANHAUS to people with similar tastes.

  • Control: We use Shopify to power this store. We do not sell your personal data to third parties for their own profit.

1. Introduction
CANHAUS ("we", "us", or "our") operates this website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our store. By using our Services, you acknowledge the collection and use of your information as described here.

2. Personal Information We Collect
We collect information that identifies or relates to you, including:

  • Contact Details: Name, shipping address, billing address, phone number, and email.

  • Financial Information: Credit/debit card numbers and payment confirmations (processed securely via Shopify Payments).

  • Transaction Info: Items purchased, cart history, and interaction with our store.

  • Device & Technical Info: IP address, browser type, and "cookies."

  • Usage Data: Information about how you navigate our site, which products you view, and whether you arrived via a Meta (Facebook or Instagram) advertisement.

3. Age Verification (OneID®)
To comply with the Licensing Act 2003, we must verify that you are 18 or older.

  • How it works: At checkout, your data is shared with OneID®. They verify your age against bank-verified or mobile network data.

  • Data Handling: CANHAUS only receives a "Pass/Fail" confirmation. We do not receive or store your banking credentials, passport scans, or sensitive identity documents used during the OneID process.

4. How We Use Your Information

  • Order Fulfillment: To process payments, manage stock, and arrange shipping.

  • Communication: To send order updates or respond to support inquiries.

  • Safety & Compliance: To prevent fraudulent transactions and ensure we are not selling alcohol to minors.

  • Marketing & Analytics: We use the Meta Pixel and Meta Conversions API to understand how users interact with our site after clicking an ad. This helps us measure ad performance and show more relevant content to you and others on Facebook and Instagram.

5. Disclosure of Information
We share your personal information with necessary service providers, including:

  • Shopify: Our e-commerce platform.

  • OneID®: For mandatory age verification.

  • Our delivery partner

  • Meta (Facebook/Instagram): We share hashed customer data and site interaction events to optimize our advertising.

  • Legal Authorities: If required by Stockport Metropolitan Borough Council or UK law enforcement.

6. Children’s Data
Our Services are strictly prohibited for use by persons under the age of 18. We do not knowingly collect data from children. If we discover that a minor has provided us with personal information, we will delete it immediately and cancel any associated orders.

7. Security and Retention
We retain your information only as long as necessary to manage your account and comply with tax/legal obligations. While we use industry-standard security through Shopify, no transmission over the internet is 100% secure. We recommend keeping your account password confidential.

8. Your Rights (UK & EEA) As a UK resident, you have the following rights:

  • Access/Correct: You can ask for a copy of your data or ask us to fix inaccuracies.

  • Deletion: You can request that we delete your personal data (subject to legal record-keeping requirements).

  • Withdraw Consent: You can opt-out of marketing or tracking at any time via our cookie banner or your browser settings. To exercise these rights, please contact us at the details below.

9. International Transfers
Your data may be processed outside the UK/EEA by Shopify or Meta. We ensure that appropriate "Standard Contractual Clauses" are in place to protect your data.

10. Contact
For questions regarding your privacy, to exercise your rights, or to make a complaint, please contact us:

CANHAUS
7 Saint Matthews Terrace
Stockport SK3 9EY

Email: hello@canhaus.co.uk